Refund policy

Twin Flames Return & Warranty Policy

At Twin Flames, we want you to love every product you receive. If for any reason you are not completely satisfied with your purchase, we’re here to help.

No Warranty on Devices

Please note that Twin Flames does not provide any warranty on our devices. All devices and products are sold as-is. While we will gladly resolve issues with items that arrive damaged or defective upon delivery (see below), we do not offer repairs, replacements, or long-term guarantees for operational faults, wear and tear, or any issues that arise once the product has been used.

Return Window

We offer a 7-day return window, meaning you have 7 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused and in the exact same condition in which you received it.

  • The product must be in its original packaging with all tags intact.

  • You must provide the receipt or proof of purchase.

Note: Returns that do not meet these conditions may not be accepted.

How to Initiate a Return:

  1. Contact us at hello@twinflames.in with your order details and reason for return.

  2. Once your request is reviewed and approved, we will provide instructions on how to send the item back.

  3. Items sent back to us without first initiating a return request will not be accepted.

Damaged or Incorrect Items

We highly recommend inspecting your order immediately upon delivery.

If you receive:

  • A damaged item

  • A defective product

  • The wrong item

Please contact us at hello@twinflames.in within 48 hours of delivery, along with clear photos of the issue. Our team will review the photos and resolve the issue promptly. If a product is found to be damaged during transit or defective upon arrival, we will arrange for a replacement or exchange, subject to product availability.

Non-Returnable Items

Certain products are not eligible for returns due to hygiene and product safety reasons. These include:

  • Personal care and wellness products

  • Custom or personalized orders

  • Hazardous materials or flammable liquids

Additionally, all sale items and gift cards are strictly non-returnable. If you have any questions about whether your specific item qualifies for a return, please contact us before placing your request.

Exchanges

If you would like to exchange an item, the fastest and easiest way is to initiate a return for the original product. Once your return is approved and processed, you can place a new order for the desired item. This helps ensure faster processing and guarantees product availability.

Refunds & Store Credits

Twin Flames does not offer monetary refunds.

Once we receive and inspect your returned item, we will notify you of the status of your return. If approved, you will receive a store credit equivalent to the original product's value.

  • This store credit can be used toward any future purchase on our website.

  • Please allow our team some time to thoroughly inspect the returned product and process your credit.

Need Assistance?

If you have any questions about our lack of device warranty, returns, exchanges, or store credits, feel free to contact our support team at: hello@twinflames.in

We’re always happy to help!