Refund policy

At Twin Flames, we want you to love every product you receive. If for any reason you are not completely satisfied with your purchase, we’re here to help.

Return Window

We offer a 7-day return window, which means you have 7 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition in which you received it

  • The product must be in its original packaging with all tags intact

  • You must provide the receipt or proof of purchase

Returns that do not meet these conditions may not be accepted.

To initiate a return request, please contact us at hello@twinflames.in with your order details and reason for return. Once your request is reviewed and approved, we will provide instructions on how to send the item back.

Please note that items sent back without initiating a return request will not be accepted.

Damaged or Incorrect Items

We recommend inspecting your order immediately upon delivery.

If you receive:

  • A damaged item

  • A defective product

  • The wrong item

Please contact us at hello@twinflames.in within 48 hours of delivery, along with photos of the issue so our team can review and resolve it promptly.

If a product is found to be damaged during transit or defective, we will arrange for a replacement or exchange, depending on product availability.

Non-Returnable Items

Certain products are not eligible for returns due to hygiene and product safety reasons. These include:

  • Personal care and wellness products

  • Custom or personalized orders

  • Hazardous materials or flammable liquids

Additionally, sale items and gift cards are non-returnable.

If you have any questions about whether your item qualifies for return, please contact us before placing your request.

Exchanges

If you would like to exchange an item, the best way is to initiate a return for the original product and place a new order for the desired item once the return is approved.

This helps ensure faster processing and product availability.

Store Credits

Twin Flames does not offer monetary refunds.

Once we receive and inspect the returned item, we will notify you about the status of your return. If approved, you will receive a store credit equivalent to the product value.

This store credit can be used for any future purchase on our website.

Please allow some time for our team to inspect the returned product and process the store credit.

Need Assistance?

If you have any questions about returns, exchanges, or store credits, feel free to contact our support team at:

hello@twinflames.in

We’re always happy to help.